Deputy Operations Service Delivery Manager (SDM)
O'Fallon, IL O'Fallon, IL Full-time Full-time $84,500 - $175,500 a year $84,500 - $175,500 a year 18 hours ago 18 hours ago 18 hours ago Description Are you ready to make a difference? Leidos is a Fortune 500 technology, engineering, science solution and services leader working to solve the world's toughest challenges in the defense, intelligence, civil and health industries.
The GIG Service Management - Operations II (GSM-O II) program has an opening for a Deputy Operations Service Delivery Manager (SDM).
The Deputy will assist in orchestrating, planning, reporting, and performing operational activities to execute DoD Information Network (DODIN) global network operations.
Our customer is the Defense Information Systems Agency (DISA) located at Scott AFB, IL and provides the worldwide Defense Information System Network (DISN) services to the Department of Defense and national security organizations.
Description:
The Deputy supports an operations team of over 175 controllers across two Network Operations Centers (NOCs).
The operations team is geographically dispersed, provides 24x7 support, and responsible for incident management, restoral, and reporting of optical and legacy network, IP core, and Unified Capability events.
The Deputy works closely with the SDM, functional NOC team managers and senior program management to establish cross functional processes and procedures and establish standard policies and procedures which are ITIL based and reflect the Primary
Responsibilities:
Oversee and direct network operations Directly manage contractor support staff Ensure performance requirements are met Coordinate subordinate employee recruitment, selection and training, performance assessment, work assignments, salary, and recognition/disciplinary actions Identify and manage issues, risks, dependencies Troubleshoot and resolve connectivity and network problems Status reporting to the SDM, task order manager, and customer Create, document, and execute action plans Work with the customer and external stakeholders to accomplish program goals in which we are dependent on them completing tasks Manages aspects of multiple operations tasks simultaneously Monitor, adjusts and reports on operations performance, budget and schedule Some travel may be required Analyze, manage, and resolve all issues in a timely manner.
Drive innovative solutions Ensure continual process improvement within the NOC including but not limited to automation of task and reporting, implementation of enterprise-wide monitoring initiatives Required Qualifications:
Proven network or NOC managerial experience Demonstrated history of successfully leading and supervising large teams Experience assigning tasks to contractor personnel, supervising on-going technical efforts, and managing contract performance identified by the customer In-depth knowledge in network operations, incident management, trouble management, problem management, and continuity of operations Technical familiarity in network services and architecture (BGP, OSPF, DHCP, DNS, TCP/IP, WAN, VPN, VLAN, VRF, etc.
) Experience hiring, developing and training customer focused staff Excellent oral communication skills, writing and presentation skills Ability to interact with customer in a professional, articulate manner Ability to make decisions and escalate when needed Self-starter with the ability to work independently with little to no supervision.
Possess an active DoD Secret Security Clearance with eligibility for Top Secret/SCI Requires a BA/BS degree or equivalent experience and 5
years of prior relevant experience
Qualifications:
Large complex network operations experience Degree in a relevant technical discipline Working knowledge of IT networks, to include network appliances (e.
g.
, routers, load balancers, domain name servers, firewalls) Experience working with ServiceNow Works well under pressure with differing levels of management Analytical/Critical thinker, Metrics Driven ITIL certification Ability to obtain DoD 8570 certification at IAT level II, Security
CE GSMO Pay Range:
Pay Range $84,500.
00 - $130,000.
00 - $175,500.
00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.
Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Are you ready to make a difference? Leidos is a Fortune 500 technology, engineering, science solution and services leader working to solve the world's toughest challenges in the defense, intelligence, civil and health industries.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
The GIG Service Management - Operations II (GSM-O II) program has an opening for a Deputy Operations Service Delivery Manager (SDM).
The Deputy will assist in orchestrating, planning, reporting, and performing operational activities to execute DoD Information Network (DODIN) global network operations.
Our customer is the Defense Information Systems Agency (DISA) located at Scott AFB, IL and provides the worldwide Defense Information System Network (DISN) services to the Department of Defense and national security organizations.
Description:
The Deputy supports an operations team of over 175 controllers across two Network Operations Centers (NOCs).
The operations team is geographically dispersed, provides 24x7 support, and responsible for incident management, restoral, and reporting of optical and legacy network, IP core, and Unified Capability events.
The Deputy works closely with the SDM, functional NOC team managers and senior program management to establish cross functional processes and procedures and establish standard policies and procedures which are ITIL based and reflect the Primary
Responsibilities:
Oversee and direct network operations Directly manage contractor support staff Ensure performance requirements are met Coordinate subordinate employee recruitment, selection and training, performance assessment, work assignments, salary, and recognition/disciplinary actions Identify and manage issues, risks, dependencies Troubleshoot and resolve connectivity and network problems Status reporting to the SDM, task order manager, and customer Create, document, and execute action plans Work with the customer and external stakeholders to accomplish program goals in which we are dependent on them completing tasks Manages aspects of multiple operations tasks simultaneously Monitor, adjusts and reports on operations performance, budget and schedule Some travel may be required Analyze, manage, and resolve all issues in a timely manner.
Drive innovative solutions Ensure continual process improvement within the NOC including but not limited to automation of task and reporting, implementation of enterprise-wide monitoring initiatives Required Qualifications:
Proven network or NOC managerial experience Demonstrated history of successfully leading and supervising large teams Experience assigning tasks to contractor personnel, supervising on-going technical efforts, and managing contract performance identified by the customer In-depth knowledge in network operations, incident management, trouble management, problem management, and continuity of operations Technical familiarity in network services and architecture (BGP, OSPF, DHCP, DNS, TCP/IP, WAN, VPN, VLAN, VRF, etc.
) Experience hiring, developing and training customer focused staff Excellent oral communication skills, writing and presentation skills Ability to interact with customer in a professional, articulate manner Ability to make decisions and escalate when needed Self-starter with the ability to work independently with little to no supervision.
Possess an active DoD Secret Security Clearance with eligibility for Top Secret/SCI Requires a BA/BS degree or equivalent experience and 5
years of prior relevant experience
Qualifications:
Large complex network operations experience Degree in a relevant technical discipline Working knowledge of IT networks, to include network appliances (e.
g.
, routers, load balancers, domain name servers, firewalls) Experience working with ServiceNow Works well under pressure with differing levels of management Analytical/Critical thinker, Metrics Driven ITIL certification Ability to obtain DoD 8570 certification at IAT level II, Security
CE GSMO Pay Range:
Pay Range $84,500.
00 - $130,000.
00 - $175,500.
00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.
Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Are you ready to make a difference? Leidos is a Fortune 500 technology, engineering, science solution and services leader working to solve the world's toughest challenges in the defense, intelligence, civil and health industries.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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