Customer Service Representative
DWJW Agency DWJW Agency O'Fallon, IL O'Fallon, IL Part-time Full-time Part-time Full-time $14 - $16 an hour $14 - $16 an hour 21 hours ago 21 hours ago 21 hours ago We are presently hiring a Customer Service Representative to join our team on a full-time and part-time basis.
Customer service is paramount to what we do, and we are looking for a candidate dedicated to providing and improving the overall customer experience.
Handles high in-bound call volume covering a full range of customer service inquiries.
Responds to inbound customer calls and assists customers face-to-face in the front office as needed.
Proficient with computers and data entry.
Enter account information into tracking system with a high degree of accuracy.
Correct errors or discrepancies on customer billings as necessary.
Process customer transactions and respond to inquiries in a responsive, timely and accurate manner.
Participates in ongoing training to increase skill level and knowledge of companies products.
Works with customers to achieve customer satisfaction by meeting their needs with products and services.
Note:
All the essential functions of this position are not included in this posting.
Job Types:
Full-time, Part-time Pay:
$14.
00 - $16.
00 per hour
Benefits:
On-the-job training Paid time off Professional development assistance Experience level:
3 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
O'Fallon, IL 62269:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Customer service is paramount to what we do, and we are looking for a candidate dedicated to providing and improving the overall customer experience.
Handles high in-bound call volume covering a full range of customer service inquiries.
Responds to inbound customer calls and assists customers face-to-face in the front office as needed.
Proficient with computers and data entry.
Enter account information into tracking system with a high degree of accuracy.
Correct errors or discrepancies on customer billings as necessary.
Process customer transactions and respond to inquiries in a responsive, timely and accurate manner.
Participates in ongoing training to increase skill level and knowledge of companies products.
Works with customers to achieve customer satisfaction by meeting their needs with products and services.
Note:
All the essential functions of this position are not included in this posting.
Job Types:
Full-time, Part-time Pay:
$14.
00 - $16.
00 per hour
Benefits:
On-the-job training Paid time off Professional development assistance Experience level:
3 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
O'Fallon, IL 62269:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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