Member Service Associate/ Membership /O'Fallon, IL / Part Time

POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Under the leadership of the Membership Director, in accordance with the Christian principles of the YMCA, the incumbent is responsible for delivering excellent service to all members, guests, and program participants. He/she serves as a member of the member service team and is responsible for implementation of all Daxko membership and program input, quality member service, program sales, retention, and satisfaction, while exemplifying the "Y" values of Caring, Honesty, Respect and Responsibility. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area. ESSENTIAL FUNCTIONS: Partner with the branch management team to implement membership policies (SOP's) and all systems that support branch membership, program and marketing objectives. Enter membership and program registration data into operating system (Daxko). Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch. Process all Daxko transactions with accuracy and perform daily close out and drawer count Participate and recruit participants for member challenges also known as member visit drivers. Suggest procedures or standards to improve efficiency and productivity at the Service Center. Ensures standards for meeting retention goals are followed. Provide feedback and offer solutions regarding gaps in service and/or member concerns. Work continually towards self-development to stay current on customer service, sales, and "Leader" procedures & practices. Respond to member and guest inquiries and problem solve via phone or in person using Listen First skills Meet all current training requirements for Membership staff. Must work a minimum of 12 hours at the service center. Performs other duties as assigned. YMCA COMPETENCIES (Leader): Mission Advancement: Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising. Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person's point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others. Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members. Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology. The YMCA Welcomes a Diverse Workforce Equal Opportunity Employer M/F/D/V Internal candidates must submit Internal Job Posting Application with resume.

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